When something goes wrong, we do the maximum
This area is for Maximum policyholders, or if we have taken over your follow-up. Your card, your documents, the emergency number and the claim wizard: everything in one place, reachable from a single link, even from abroad.
Medical or security emergency — one number, 24/7
In a life-threatening emergency, call local emergency services immediately. Contact assistance as soon as possible, or ask the hospital to call. For non-urgent expenses, seek approval first. Direct payment depends on the policy and the insurer's approval.
What you carry from subscription on: the card the hospital scans, the certificate the consulate asks for, the invoice for accounting — and the notice to read once.
3 steps
1The card you keep on you›
On your phone's home screen
Your name, your reference, the QR the hospital desk scans, and the hospitalisation instruction on the back — readable even with no signal. To put on your phone's home screen before you leave.
- Nothing to install — a web page to bookmark
- Readable with no signal — everything is already in the page
- The QR opens your file — the hospital desk types nothing
- Also as a PDF — to print or keep in the wallet
2You download everything: certificate, card and invoice›
In the format visa applications require, Schengen included
Named and dated, downloadable at any time from your area, in the language of your subscription. The invoice sits next to it — ready for accounting or employer reimbursement, downloadable again with its reference.
- Visa and Schengen — the document the consulate asks for
- Downloadable any time — from your area, from payment on
- The invoice next to it — with its reference, ready for accounting
- The general conditions too — the full policy, in your documents
3You read the notice before you leave›
The six steps that decide how the claim is handled
Each step is backed by an article of your policy, with what forgetting it costs. You have them on your card and in your area, and you confirm having read them — that acknowledgement is dated and kept.
1Contact assistance without delay›
In immediate danger, call local emergency services first. Then contact assistance without delay; before engaging a service, seek approval under your policy. Cover is confirmed by the insurer.
conditions spéciales 01.262Ask where to get care›
Ask assistance where to get care and whether direct cover can be arranged. It confirms the facility and seeks the insurer's approval under your policy. In immediate danger, call local emergency services first.
art. 6.93See a doctor the same day›
Even for a pain you meant to shrug off. Without a medical certificate written on the spot, the same day, the insurer cannot cover the event — a certificate written after you return does not count.
art. 334Admitted? Have the hospital front desk call Maximum›
The hospital desk sends the request to assistance. Direct payment depends on the insurer's approval and the policy; the call alone does not guarantee it. Have the response confirmed before relying on no up-front payment.
art. 2.125For non-urgent transport, seek assistance approval›
In a life-threatening emergency, call local emergency services immediately. For an arranged transfer or repatriation, contact assistance: the insurer's medical team decides on measures under the policy. A medical flight booked without approval may not be reimbursed.
art. 6.2.26Once home, report the claim within 30 days›
Even if everything went well on the ground. Send your invoices and the medical report within 30 days; after that, compensation may be reduced or refused.
art. 35.7Everything that matters in the first ten minutes is already written, in order, on your card and in your area.
2 steps
1The number you dial›
One number, 24/7 — medical, security, travel
It is a medical assistance desk, reachable anywhere in the world. In a life-threatening emergency, local emergency services come first. Contact assistance as soon as possible afterwards; for non-urgent expenses, seek approval first. Direct payment depends on the insurer's approval and the policy. The number shows in clear in your area and on your card.
2You request direct payment to the hospital›
After the insurer's approval, under the policy
After approval under the policy, the insurer can send its payment guarantee to the facility's finance desk and settle the bill — up to CHF 1.5M. Your area also loads your destination's real emergency hospitals, directions included.
- Up to CHF/EUR/USD 1,500,000 — emergency medical costs abroad
- Unlimited evacuation and repatriation — arranged by the insurer's medical team
- Your destination's hospitals — loaded in your area, directions included
Paperwork is our job, not yours: seven situations, pre-filled forms, one on-screen signature.
3 steps
1You file a claim in a few clicks›
The official forms, filled in from your policy
Pick your situation among seven concrete cases — medical costs, luggage, cancellation, early return… — your answers fill the insurer's official forms, you sign on screen and everything goes in one click, with a copy for you. The deadline is thirty days after the event, even if everything went well on the ground (art. 35.7). Try it below, on a fictitious policy: nothing is sent.
2You find everything, any time›
One link, nothing to install, no password
Your personal link is in your welcome email, and every document we send repeats it. Lost the email? The sign-in page sends you a new one in ten seconds.
3You cancel or reactivate in one click›
No call, no email, no justification
Your policy is managed from your area: cancellation, reactivation, and every document downloadable again at any time — sent PDFs stay available with their reference.
Frequently asked questions
How do I file a claim from abroad?
From your member area, in a few clicks: you pick your situation among 7 concrete cases — medical costs, luggage, cancellation, early return… — then your answers fill the official forms. Identity, policy and trip are already pre-filled from your policy, you sign on screen, and the PDFs go to the insurer in one click with a copy for you.
Who do I call in an emergency?
In a life-threatening emergency, call local emergency services immediately. Contact assistance as soon as possible: its 24/7 number shows in clear in your area and on your card. For non-urgent expenses, seek approval first. Cover and any direct payment depend on the policy and the insurer's approval.
I lost the link to my member area, how do I get it back?
Your personal link is in your welcome email, and every document we send repeats it. Otherwise the sign-in page sends you a new one in ten seconds: nothing to install, no password.
How do I get an insurance certificate for a visa?
The official certificate, nominative and dated, can be downloaded at any time from your member area. It is in the format visa applications require, Schengen included.
Where do I find a hospital on the spot?
Your area automatically loads your destination's real emergency hospitals, directions included. Assistance confirms facilities in its network. The desk can scan your card's QR to retrieve the file; direct payment depends on the policy and the insurer's approval. In a life-threatening emergency, do not wait for this guidance before calling local emergency services.
How do I cancel or reactivate my policy?
In one click from your member area: no call, no email, no justification.