Abroad, nobody has the energy for paperwork. Your member area handles everything in a few clicks: file a claim on the official TSM forms, show your insured card, download a certificate or an invoice, manage your policy.
In case of hospitalisation, have the hospital desk call this number: the direct AXA/TSM payment guarantee is sent immediately — you advance nothing.
📞 +41 22 819 44 66Medical costs, luggage, cancellation, early return… 7 concrete cases, in plain words.
Your answers fill the official TSM forms. Identity, policy, trip: already pre-filled from your policy. Sign on screen.
The official PDFs go to the assistance company, with a copy for you — downloadable again at any time.
👆 Guided tour: pick a situation — everything is already filled in, step through and generate the draft PDF. Fictitious policy, nothing is sent.
📅 I had to cancel my trip → Before departure — illness, accident, death, other reason🔁 My trip was interrupted or cut short → Early return, shortened stay⏰ I missed my departure → Missed connection or boarding✈️ My flight or train was delayed or cancelled → Transport incident during the trip🧳 My luggage was lost, stolen, damaged or delayed → Theft, break-in, delayed delivery, loss, damage🏥 I paid medical expenses while travelling → Consultation, hospital, dentist — reimbursement request✳️ Something else (custom) → Describe your situation, we prepare the right fileOn your phone's home screen. At the hospital, the desk scans the QR — the payment guarantee goes out immediately.
Accepted for visa applications, Schengen included. Downloadable at any time, nominative, dated.
Ready for accounting or employer reimbursement — downloadable again with its reference.
Your destination's real emergency hospitals, directions included — loaded automatically in your area.
The official TSM forms pre-filled, signed on screen, sent in one click — even from abroad.
Your policy is managed in 1 click from the area — no call, no email, no justification.
Your personal link is in your welcome email — and every document we send repeats it. One link, nothing to install, no password. Lost the email? Get a new link in ten seconds.
Travel insurance for leaders. Swiss insurer since 1921. 24/7, worldwide.
TSM Compagnie d'Assurances (1921) · AXA Assistance · GardaWorld