Your company took out cover for its travel. This page tells you what it covers, what is expected of you on the day it happens, and when it stops.
Amounts come from the table of benefits (special conditions 01.26), rules from their article in the general conditions.
Emergency medical costs abroad up to 1,500,000 in your policy's currency, unlimited medical evacuation and repatriation, unlimited repatriation of remains under the policy. One number, answered 24/7: assistance guides you and arranges confirmation of cover.
« Les couvertures cessent leur effet de plein droit, sans autre avis, à la date à laquelle l'assuré ne fait plus partie du personnel du preneur d'assurance » (art. 35.1). Without further notice: nobody will tell you the day it stops.
The policy's liability cover only applies to damage « n'étant pas en relation avec l'activité professionnelle », and the policy states that you undertake to hold your own private liability insurance. Without it, « l'Assureur est en droit de refuser ou limiter la prestation » (art. 27.1).
Call the number before doing anything else. Have a doctor certify on the same day — without a certificate at the time, the event is entirely excluded (art. 33). Organise nothing yourself. And report within thirty days (art. 35.7).
You are
Tick what could happen to you — several if need be. The guarantees in your policy that answer appear, with their amount. There is nothing to subscribe: you already have them.
Tick a situation above to see what covers you.
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Your certificate, your card and the assistance number are in your area — or with your employer.
Two places, depending on what you are looking for — and a third if you want cover that does not depend on your job.
What to do, and the number →Open my insured area
Your area only exists if your employer took out a named policy for you. On a pack covering a headcount without a list of names, your company holds the collective certificate: ask them for it.
Take out a policy in my own name → — it follows you when you change employer, and it also covers your private trips.
The emergency number and your insured card if your policy is named — it is in your area and goes on your phone's home screen. Keep your health insurance card too: the cover is complementary to your basic cover (art. 4.1).
That depends on the option your employer retained on its policy (art. 2.6.1). Ask them — and if you would rather not have to, a policy in your own name covers your private trips.
Cover ceases that same day, by operation of law and without notice (art. 35.1). There is no notice period and no grace period.
They see the ones they register themselves: that register keeps, dated, the steps they took to protect you. If you tap the 24/7 number on your mission page or in your personal space, they are told (time and stated location). If you report an accident to the insurer during a trip they registered, they see your name and the date. They see neither your medical data nor the content of a claim file.
In a life-threatening emergency, call local emergency services first, then Maximum: +41 22 ••• •• •• — 24/7 support number, an adviser stays with you to the end.
The 207 country pages — hospitals, pharmacies, police, embassies, emergency numbers, official advice from four governments, health, safety in figures, events in progress — read around the city you name. Your policy — benefits, the six steps, claims, articles. The site — prices, certificate, subscription. Nothing else: what it does not know, it says so and hands you to an adviser.
What I say on the phone
What to do, in this order
In immediate danger, call local emergency services first. Then contact assistance without delay; before engaging a service, seek approval under your policy. Cover is confirmed by the insurer.
Ask assistance where to get care and whether direct cover can be arranged. It confirms the facility and seeks the insurer's approval under your policy. In immediate danger, call local emergency services first.
Even for a pain you meant to shrug off. Without a medical certificate written on the spot, the same day, the insurer cannot cover the event — a certificate written after you return does not count.
The hospital desk sends the request to assistance. Direct payment depends on the insurer's approval and the policy; the call alone does not guarantee it. Have the response confirmed before relying on no up-front payment.
In a life-threatening emergency, call local emergency services immediately. For an arranged transfer or repatriation, contact assistance: the insurer's medical team decides on measures under the policy. A medical flight booked without approval may not be reimbursed.
Even if everything went well on the ground. Send your invoices and the medical report within 30 days; after that, compensation may be reduced or refused.
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