Martin family · fictional · Fictional space of Thomas Martin, 17: his stays, his brief, his part. Nothing is saved: no real account, payment or message. “My part” plays out in the brief, without saving anything; the exit authorisation belongs to his father.
Try it with your trips →Your team, around the world
One person, one stay, one file. Start from the map.
Five tabs to prepare your stay
Four checks, Open Booking reservations, Bleisure dates, departure decision, records and audit trail.
Stay assessment: health, security, cyber and climate.
Hotels and transport checked, with sources and status retained.
Traveller needs confirmed privately, instructions and quiz.
Diagnosis, prefilled dossiers, documents and deadlines.
GPS, geofencing, PNR, messages, Check-in and SOS.
Near-misses and corrective measures.
Describe a trip with chat
Tell us where, when and what you will do. Review the proposed information before saving the case.
Add a trip
Trips to confirm
Check the traveller, destination and dates. Confirmation adds the trip to their checklist; sending instructions remains a separate action.
Stay details
One line per stay: First Last · e-mail · City, Country · 3 to 7 November · hotel · flight or train
Stays
0
In a life-threatening emergency, call local emergency services first, then Maximum: +41 22 ••• •• •• — 24/7 support number, an adviser stays with you to the end.
What Maximum knows
The 207 country pages — hospitals, pharmacies, police, embassies, emergency numbers, official advice from four governments, health, safety in figures, events in progress — read around the city you name. Your policy — benefits, the six steps, claims, articles. The site — prices, certificate, subscription. Nothing else: what it does not know, it says so and hands you to an adviser.
What I say on the phone
- I am insured with Maximum, here is my policy number. Where should I go? Send me to a hospital in the Maximum network.
- Send the payment guarantee to the hospital: I do not want to pay anything up front.
- For non-urgent transport or repatriation, tell me what you authorise and arrange. In a life-threatening emergency, I call local emergency services immediately.
What to do, in this order
1Contact assistance without delay›
In immediate danger, call local emergency services first. Then contact assistance without delay; before engaging a service, seek approval under your policy. Cover is confirmed by the insurer.
2Ask where to get care›
Ask assistance where to get care and whether direct cover can be arranged. It confirms the facility and seeks the insurer's approval under your policy. In immediate danger, call local emergency services first.
3See a doctor the same day›
Even for a pain you meant to shrug off. Without a medical certificate written on the spot, the same day, the insurer cannot cover the event — a certificate written after you return does not count.
4Admitted? Have the hospital front desk call Maximum›
The hospital desk sends the request to assistance. Direct payment depends on the insurer's approval and the policy; the call alone does not guarantee it. Have the response confirmed before relying on no up-front payment.
5For non-urgent transport, seek assistance approval›
In a life-threatening emergency, call local emergency services immediately. For an arranged transfer or repatriation, contact assistance: the insurer's medical team decides on measures under the policy. A medical flight booked without approval may not be reimbursed.
6Once home, report the claim within 30 days›
Even if everything went well on the ground. Send your invoices and the medical report within 30 days; after that, compensation may be reduced or refused.